Contact our sales departments

Air France makes every effort to answer your questions and accommodate your requests. Don't hesitate to use our search engine or to consult our help sections below.
We would draw your attention to the fact that emails impersonating Air France are currently circulating. These malicious emails include links whose aims are to recover your personal information.
Please note that Air France will never ask for your personal information by email or any bank account information. We recommand extreme caution and to never provide your credit card information by email. Only requests made directly to our services have to be taken into account.

Air France Call Center

To make a reservation, get real-time information or ask questions, please contact our agents by phone at:

  • In Vietnam:
Hanoi: +84 (024) 3825 3484
Ho Chi Minh City: +84 (028) 3829 0981 / 82  

Opening hours:
From Monday to Friday: 8.00am until 5.00pm
On Saturday: 9.00am until 5.00pm
Closed on Sunday.


  • In France:
3654 (0.34 €/min), everyday 6.30am to 10.00pm, from France *.

* +33 (0)892 702 654 from abroad.

Air France ticket offices

On the occasion of Tet Holidays, Air France booking and ticketing offices in Ho Chi Minh City and Hanoi will be closed from Wednesday, February 14th till Tuesday, February 20th 2018 inclusive.

A telephone service will be setup during 04 days at 028 3829 0981/82 or 0243 825 3484.

•The 14th, 19th & 20th February 2018 from 09:00 to 17:00,
•The 15th February 2018 from 09:00 to 13:00
Our ticket offices located in cities and our ticket counters at the airports are ready to welcome you.

  • Ho chi minh City: 130 Dong Khoi, Ben Nghe, Dist 1

  • Hanoi: 1st floor, 01 Ba Trieu, Hoan Kiem

* For bookings and general enquiries, please contact the Reservations Centre at

Email: mail.hcm@airfrance.fr
Hanoi: +84 (024) 3825 3484
Ho Chi Minh City: +84 (028) 3829 0981 / 82
from Monday to Friday, 08.00am until 5.00pm.

REQUESTING A TICKET REFUND


A refund is subject to the conditions of the fare you purchased. For more information contact the Air France Sales and Service Centre at

E-mail:mail.hcm@airfrance.fr
Hanoi: +84 (024) 3825 3484
Ho Chi Minh City: +84 (028) 3829 0981 / 82  

If your ticket is flexbile and can be modified with or without penalty, you can consult, reservation online under "Manage your reservations".

BlueBiz

Find all information and contacts relating to BlueBiz, our loyalty program for small and medium sized businesses.

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