Are you a Flying Blue Platinum or Ultimate member? Log into your account to access your dedicated phone number.
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Flying Blue loyalty program
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  • Booking and check-in
  • Booking cancelations or changes
  • Missing or damaged baggage
  • Flying Blue loyalty program
  • Delayed or canceled flight
  • Other
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  • I want to book a flight or buy an Option
  • I need help with my online booking
  • I want to make a group booking (10+ passengers)
  • I need more information about my upcoming flight
  • I need an invoice
  • I need information about assistance for passengers with reduced mobility
  • I need help checking in for my flight
  • I want to find an Air France ticket office
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  • I want to change my booking or Options
  • I want to cancel my booking and request a refund
  • I want to cancel an Option and request a refund
  • I want to cancel my insurance
  • I want to find a ticket office where I can change or cancel a ticket
Specify your request
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  • I want to report a missing baggage item
  • My baggage has been missing for 3 days or fewer
  • I want to request a refund on necessity purchases
  • My baggage has been missing for more than 3 days
  • My baggage has been missing for more than 21 days
  • My baggage has been damaged
  • An item is missing from my baggage
  • I lost or found an item in an aircraft, lounge or public area
I want to request a Flying Blue card
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  • I need a new password
  • I need to update my personal information
  • I want to request a Flying Blue card
  • I want to claim missing Miles for a flight
  • I want to claim missing Miles with a non-airline partner
  • I want to book a reward ticket
  • I want to change or cancel a reward ticket
Specify your request
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  • I want to claim compensation
  • I want to request a refund for my unused ticket
  • I want to request written proof of a delayed or canceled flight
  • I want to track an existing claim
  • I want to add information to an existing claim
  • I want to cancel an Option and request a refund
  • I want to claim a refund for unexpected expenses (taxi, etc.)
Specify your request
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  • I want to raise a query or give feedback about my claim
  • I want to track an existing claim
  • I have a problem with my Option
  • I want to track a refund request
  • I have a problem with my HOP! Pass
  • I want to contact Air France for a different reason 

ONLINE

You can access your virtual card on your smartphone or tablet in the Flying Blue section of the Air France app. Simply tap your card to expand it.

If you are an Elite or Elite Plus member (Silver, Gold or Platinum), you can request a new plastic card by contacting your dedicated customer service. There is no physical card for Explorer.

Tip: if you use an iPhone, you can download your virtual card with Apple Wallet. Simply go to the Flying Blue section of the Air France app and tap 'Add to Apple Wallet'.

Download the Air France App
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Telephone

Air France in Viet Nam
Please call:
+60 36 207 40 21
(National standard rates to: Malaysia)
Language(s) spoken : English, French
Opening hours (Hanoi time)
From Monday to Friday: 07:00 AM to 07:00 PM
Saturday – Sunday: 08:00 AM to 04:30 PM

Social media

Our social media teams are available for all your travel questions.