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ONLINE

If you did not buy your ticket directly from Air France, please contact the point of sale (e.g. travel agency) to request your refund.

Special case: Ticket refund within 24 hours of purchase

If you bought your ticket from Air France, either online or at an Air France ticket office, you can cancel your booking within 24 hours at no extra charge.

For same-day cancelations (before midnight), your bank account will not be debited. For cancelations made within 24 hours but after midnight, your bank account will be credited the full amount minus non-refundable service charges.

To request a refund, please follow the steps below:

If you have not checked in yet, please request a refund via the online form.

Request a refund

If you have already checked in, please log in to the My Bookings section of the website and cancel your booking, then request a refund via the online form.

Cancel my booking Request a refund

The refund amount is calculated according to the ticket fare conditions (excluding service fees which are non-refundable).

Please note: if you cancel a booking, your refund request will apply to all tickets within that booking.

Telephone

Air France in Viet Nam
Please call:
+84 24 38 25 3 48 4
(National standard rates to: Viet Nam)
Language(s) spoken : English
Opening hours (Local time in Hanoi)
From Monday to Friday: 08:00 AM to 05:00 PM
Saturday: 09:00 AM to 05:00 PM
Please call:
+84 28 38 29 0 98 1
(National standard rates to: Viet Nam)
Language(s) spoken : English
Opening hours (Local time in Hanoi)
From Monday to Friday: 08:00 AM to 05:00 PM
Saturday: 09:00 AM to 05:00 PM
Please call:
+84 28 38 29 0 98 2
(National standard rates to: Viet Nam)
Language(s) spoken : English
Opening hours (Local time in Hanoi)
From Monday to Friday: 08:00 AM to 05:00 PM
Saturday: 09:00 AM to 05:00 PM

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