ONLINEIf you discover an item is missing when you collect your baggage at the arrival airport, you have the following options:
IF YOU ARE STILL AT THE AIRPORT
Please complete a Property Irregularity Report (PIR) at the Air France KLM* Baggage Service.
Once you have declared the missing item, you will be given a file number that you can use to track your claim on our website.
If your arrival airport is Paris-Charles de Gaulle or Paris-Orly, you must complete a report that will then be transferred to the French police.
IF YOU HAVE LEFT THE AIRPORT
Please request compensation for a missing item via the online form below within 7 days of receiving your baggage.Request compensation for missing item
If your arrival airport is located in metropolitan France, Guadeloupe, French Guiana, Martinique, Reunion or French Polynesia, please also complete the pre-report form below.Complete the online pre-claim form
For all other arrival airports, please also file a report with the local police. This will help us process your request.
For help with your request, you can call our customer service.Contact customer service by telephone