ONLINEIf your baggage has not been found after 3 days, we will launch an extended baggage search.
Please provide details on the contents of your baggage to help refine the search. Specific details will help us identify your baggage more easily, e.g. a distinctive piece of clothing, or the title of a book.Provide details about my baggage
When you declare your missing baggage, you will be given a file number that you can use to track the progress of your baggage on our website.Track a missing baggage item
For help with your request, you can call our customer service.Contact customer service by telephone