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Missing or damaged baggage
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  • I want to book a flight or buy an Option
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I lost or found an item in an aircraft, lounge or public area
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  • I want to report a missing baggage item
  • My baggage has been missing for 3 days or fewer
  • I want to request a refund on necessity purchases
  • My baggage has been missing for more than 3 days
  • My baggage has been missing for more than 21 days
  • My baggage has been damaged
  • An item is missing from my baggage
  • I lost or found an item in an aircraft, lounge or public area
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  • I want to claim a refund for unexpected expenses (taxi, etc.)
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ONLINE

LOST ITEMS IN AN AIRCRAFT OR A LOUNGE

For an item lost in a lounge or in an aircraft that has landed in a French airport, please declare the item using the link below.

Declare a lost item at Paris-Charles de Gaulle airport Declare a lost item at Paris-Orly airport Declare a lost item at Toulouse-Blagnac airport

For all other airports, please contact our Baggage Service by telephone.

Contact us by phone

ITEM FOUND IN AN AIRCRAFT OR A LOUNGE

For an item found in a lounge or in an aircraft that has landed in a French airport, please declare the item using the link below.

Declare a found item at Paris or Toulouse airports

For all other airports, please contact our Baggage Service by telephone.

Contact us by phone

LOST AND FOUND ITEMS IN A PUBLIC AREA

To declare an item lost in a public area (security control, boarding area, etc.) please contact the Lost and Found service of the relevant airport.

Find an airport

IN CASE YOU FIND OFFICIAL DOCUMENTS

We keep official documents (passport, ID card, driving license, residency permit, etc.) for 7 days. We can get them back to you if you contact us within this time period. After 7 days, we are obliged to send them to an embassy, local council or police station.

DID YOU FIND YOUR ITEM VIA FRANCE OBJETS TROUVÉS?

Has your lost item been found? We're happy to hear it! Please note: You will be charged a fee of €12 when you come to collect your item. If you are unable to collect it directly from Air France, we can send it to you, upon payment of the shipping fees.