14th of February 2018:
Air France´s Mobile Site technical issue
On the 14th of February 2018, a technical issue resulted in the display of an incorrect fare ("zero + tax") on the mobile version of the Air France website in Vietnam. Air France has corrected the error. The tickets booked at the erroneous fare have been cancelled and the refund of the tickets is being processed. We sincerely regret any disappointment that our customers may have felt.
We understand that customers who have booked tickets may have been charged with bank fees while purchasing these tickets and/or may have engaged non-refundable expenses related to the trip before the cancellation of the tickets, and we would like to inform them that these expenses may be refunded under specific conditions. For us to consider their request, we invite our customers to fill in the web form available via the following link and include all available receipts herein: